Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
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IT Workforce Development Shared Services


About Us

IT Workforce Development (ITWD) prepares VA information technology professionals to better serve our nation's Veterans through the delivery of targeted, competency based skills and development programs. The office is responsible for the design, development and delivery of IT-specific training to the Office of Information and Technology (OIT) workforce using various modalities.

In addition to internally developed courses, industry recognized IT certification courses are evaluated by ITWD and procured to be offered in strategic locations across OIT both virtually and at the VA National IT Training Academy headquarters in Falling Waters, West Virginia as well as at Smart Classrooms around the country. The office is also responsible for the implementation of the Office of Personnel Management (OPM) 2210 Competency Model in VA OIT.

ITWD coordinates the validation of each parenthetical role (e.g. Information Security Officer, Chief Information Officer) with VA subject matter experts and then implements the model in the VA Talent Management System (TMS). This office also provides Federal Information Security Modernization Act of 2014 (FISMA) compliance as well as annual privacy, security awareness and rules of behavior training within VA.

Contact Us

ITWD logoFor more information about IT Workforce Development or the Shared Services Program, please contact us at

Connect with VA

  • Benefits:
  • Health Care:
    1-877-222-VETS (8387)
  • VA Inspector General:
  • Veterans Crisis Line:
    1-800-273-8255 Press 1